Policies & Guidelines

We strive to provide a calm, safe, and positive grooming experience for every dog in our care.

We kindly ask for at least 24 hours’ notice to cancel or reschedule an appointment. A $50 fee will apply for late cancellations or missed appointments.

Appointments missed without notice will be charged the full service amount.

Appointments & Cancellations

Your dog’s safety and comfort are our top priority. In some cases, we may be unable to complete a service due to anxiety or behavior. If a groom cannot be safely completed, the scheduled service will still be charged.

For dogs that require additional time, patience, or handling, a temperament fee may be applied. We are committed to creating a positive grooming experience and will always provide guidance to help future visits go more smoothly.

Behavior & Temperament

We allow a 15-minute grace period for late arrivals. Accommodations beyond this time are at the groomer’s discretion, and a $50 fee may apply.

You will be notified approximately 30 minutes before your dog is ready. We ask that pick-up occurs within 30 minutes of completion. A fee of $1 per minute may be applied beyond this time unless otherwise arranged in advance.

Arrival & Pick-Up
De-matting

De-matting is performed only when it can be done safely and comfortably for your dog. If appropriate, it is charged at $2 per minute, and an estimate will be provided at check-in.

In cases where de-matting may cause discomfort or risk, we will recommend an alternative approach.

Matted coats

Dogs with matted coats may require a signed release form at check-in. This ensures we can safely and comfortably address the coat condition while prioritizing your dog’s well-being.

In some cases, removing the coat may be the most humane option, and additional charges may apply.