Our Policies

24hr cancellation:

We require 24hrs notice to cancel or reschedule an appointment. A $50 fee will be charged otherwise.

Behavior/Temperament:

Sometimes we are unable to complete a grooming service because of anxiety or aggressive behavior. If we are unable to complete the groom for fear of their safety or ours, the scheduled service will still be charged.

If your dog is difficult to groom and just takes more time building up confidence with the process, we embrace the challenge and will create a positive experience and association to grooming. We will also provide helpful notes and tips post groom on how their next visit can be even better. However, there will be a temperament fee added at check-out.

Late pick-up:

We will call you 30 minutes before your pup’s groom is completed. You have an additional half hour past that time to pick up. Past that grace period, we will charge $1/minute unless otherwise discussed and approved by your groomer at check-in.

Late arrival:

We will provide a 15 minute grace period for late appointment arrivals. Groomers discretion if they will be accommodate past that time. A $50 fee will charge otherwise.

De-matting:

We charge $2/minute to de-matt. It is at the groomer’s discretion if they are able to brush out the coat. They will provide an estimate of the additional cost at check-in.

Please note, this DOES NOT mean we will de-matt even though you’re willing to pay. We will ONLY de-matt if this will not cause your pet any discomfort and/or there will not be any potential risk of brush-burn.

Mis-scheduled services:

Please be mindful of what services you book for your beloved pup. We can only accommodate for that specific groom package. If the groomer is able to accommodate an incorrect scheduled service, there is an upcharge. It is also at the groomer’s discretion to cancel the appointment and charge an automatic fee of $50.

Shave down of matted coat:

There is an additional charge pending on the severity of matts and full coat removal. We will discuss this at the time of check-in and review the liabilities per our matted waiver that requires client signature. Additional fees can range from $10-$50.